Refund Policy

HamClubOnline

Last Updated: May 3, 2026

This policy explains how refunds are handled for the different types of payments that may occur through the HamClubOnline platform. Because HamClubOnline serves as a platform for multiple amateur radio clubs, the refund rules differ depending on who received the payment and why it was made. Please read the relevant section carefully before submitting a refund request.

Overview of Payment Types

Three categories of payment may be made through HamClubOnline:

  • Voluntary donations to K6VEC Amateur Radio Group, Inc. — charitable contributions made directly to K6VEC to support the operation of HamClubOnline.
  • Club membership dues and fees — payments made to an individual amateur radio club through the club’s PayPal or Square account, configured and managed by that club’s administrators.
  • Club event fees — payments for club-organized events or activities, collected through the club’s payment account.

HamClubOnline is the platform through which these payments are facilitated. K6VEC Amateur Radio Group, Inc. is the merchant only for direct donations made to K6VEC. For all club dues and event fees, the individual club is the merchant and K6VEC is not a party to those transactions.

Donations to K6VEC Amateur Radio Group, Inc.

General Policy

Voluntary donations made directly to K6VEC Amateur Radio Group, Inc. in support of the HamClubOnline platform are charitable contributions to a California 501(c)3 nonprofit corporation. As a general matter, charitable donations are non-refundable once received and applied to operational expenses.

Refund Requests for K6VEC Donations

We understand that errors occur. If you believe a donation was made in error — for example, a duplicate charge, an incorrect amount, or an unauthorized transaction — please contact us promptly at [email protected]. We will review the circumstances and respond within five business days.

Refund requests for K6VEC donations will be considered on a case-by-case basis and may be approved in the following circumstances:

  • The donation was made as a result of a technical error on the platform
  • A duplicate payment was charged for a single intended transaction
  • The transaction was unauthorized and the donor did not intend to make the payment

Refund requests must be submitted within 30 days of the original transaction date. Requests submitted after 30 days will be considered only in exceptional circumstances.

Processing of Approved Donation Refunds

Approved refunds for K6VEC donations are processed through the original payment method — PayPal or Square — and are subject to the processing timelines of those providers. Payment processing fees charged by PayPal or Square are non-recoverable and will not be included in any refund amount. Refunds are typically reflected within 5 to 10 business days after approval, depending on your payment provider and financial institution.

Tax Implications

If a refund is issued for a charitable donation for which you received a tax deduction, please consult your tax advisor. Refunded donations may affect the deductibility of the original contribution.

Club Membership Dues and Fees

Club Is the Merchant

Membership dues and fees paid to an amateur radio club through HamClubOnline are transactions between you and the individual club, processed through that club’s own PayPal or Square account. K6VEC Amateur Radio Group, Inc. and HamClubOnline are not parties to these transactions and do not receive any portion of club dues or fees.

As established in our Privacy Policy, payment information submitted through club payment processing is transmitted directly to the club’s own PayPal or Square account. HamClubOnline does not have the ability to review, access, or alter club transactions after submission.

Refund Requests for Club Dues and Fees

All refund requests for club membership dues or fees must be directed to your club administrator. HamClubOnline has no ability to issue, approve, or deny refunds for club transactions. Your club administrator controls the club’s PayPal or Square account and is the only party who can process a refund for dues or fees paid to the club.

To request a refund for club dues or fees:

  • Contact your club administrator directly through the HamClubOnline platform or through your club’s published contact information
  • Provide the date of the transaction, the amount paid, and the reason for your refund request
  • Each club sets its own refund policy for membership dues; HamClubOnline does not establish or enforce club-level refund policies

If you are unable to reach your club administrator and believe an unauthorized or erroneous charge has occurred, you may also contact your payment provider (PayPal or Square) directly to dispute the transaction through their buyer protection or dispute resolution processes.

Club Event Fees

General Policy

Fees paid for club-organized events, activities, or other club programs are collected by and on behalf of the individual club. The same rules that apply to club membership dues apply to event fees — refund requests must be directed to the relevant club administrator. HamClubOnline has no ability to process refunds for event fees.

Event Cancellations

If a club cancels or significantly changes an event for which you have paid a fee, your right to a refund is determined by the club’s own policies and the applicable terms under which the fee was collected. HamClubOnline has no role in event cancellation refund decisions. Contact your club administrator for assistance.

Platform Access

The HamClubOnline platform is provided at no charge to members and clubs. There are no subscription fees, access fees, or usage fees charged by K6VEC or HamClubOnline for the basic platform service. Because no fees are charged for platform access, no refunds are applicable for platform use.

Payment Processing Fees

All payments processed through HamClubOnline are subject to payment processing fees charged by PayPal or Square directly to the account receiving the payment. These fees are charged by the payment processor and are not controlled or retained by HamClubOnline. In the event that a refund is issued for any transaction, payment processing fees charged by PayPal or Square are non-recoverable and will be deducted from any refund amount, or absorbed by the issuing party in accordance with the payment processor’s refund policies.

Unauthorized Transactions and Chargebacks

If you believe your payment method was used without your authorization for any transaction processed through HamClubOnline, you should:

  • Contact your bank or credit card issuer immediately to report the unauthorized transaction
  • Contact PayPal or Square directly through their buyer protection and dispute resolution programs
  • Notify us at [email protected] so we can investigate any potential security issue on the platform

Chargebacks initiated through your bank or credit card issuer are governed by the terms of your payment provider and applicable card network rules. We cooperate fully with payment processor dispute resolution processes and will provide documentation as requested.

California Consumer Rights

California Civil Code § 1723 requires that merchants post their refund policy at the point of sale or provide it to consumers before payment is accepted. This Refund Policy satisfies that requirement for transactions processed through HamClubOnline. California residents who have questions about their rights under this policy or who believe a transaction was handled improperly may contact us using the information below or may contact the California Department of Consumer Affairs.

Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of HamClubOnline after changes are posted constitutes your acceptance of the revised policy.

Contact

Refund requests and questions about this policy should be directed to:

K6VEC Amateur Radio Group, Inc.
10 Sage Hill
Laguna Hills, CA 92653

Mailing Address:
PO Box 2735
Laguna Hills, CA 92654
United States
[email protected]

For refund requests related to club membership dues or event fees, please contact your club administrator directly. HamClubOnline support staff cannot process or authorize refunds for transactions between members and their clubs.

HamClubOnline is operated by K6VEC Amateur Radio Group, Inc., a California 501(c)3 nonprofit corporation. Contributions to K6VEC may be tax-deductible; consult your tax advisor. Financial information about K6VEC may be obtained by contacting us at the address above or from the California Attorney General’s Registry of Charities at oag.ca.gov/charities.